Control Tower

About Stownest Storage: Stownest Storage is a premier provider of cutting-edge storage solutions, committed to simplifying the storage experience for individuals and businesses. Our user-friendly website, stownest.com, serves as a gateway to our state-of-the-art facilities and innovative services, offering customers a seamless online experience tailored to their needs.

Job Description: The Control Tower Executive is responsible for end-to-end visibility, coordination, and issue resolution across supply chain and logistics operations. This role acts as a central point of communication between internal teams (warehouse, transport, customer support) and external vendors or customers to ensure timely execution, proactive exception handling, and customer satisfaction.

Key Responsibilities:

1.Daily Operations Monitoring

*Monitor and track all active pickup, delivery, and warehouse transactions.

*Coordinate with warehouse teams, transport vendors, and customer care for real-time updates.

*Ensure all scheduled tasks (pickup/delivery/storage) are executed on time.

2. Issue Resolution and Escalation

*Identify and escalate exceptions such as delays, damages, or misrouting.

*Investigate customer complaints and operational lapses; coordinate corrective actions.

*Communicate proactively with stakeholders about delays, reschedules, or risks.

3. Documentation & Reporting

*Maintain logs of incidents, delays, damages, and customer escalations.

*Prepare daily/weekly operations reports for internal review.

*Track and close open tasks and cases related to audits, deliveries, or customer complaints.

4. Inventory and Order Coordination

*Ensure order status is accurately updated in the system (pickup completed, delivery scheduled, etc.)

*Reconcile discrepancies between system data and actual warehouse stock, if any.

*Coordinate with estimation, billing, and warehouse teams for order handover and dispatch readiness.

5. Vendor & Customer Coordination

*Liaise with vendors for timely pickups/deliveries and route optimizations.

*Support the customer experience team with status updates or resolution of customer issues.

*Follow up with vendors and internal teams for pending cases, handovers, or claims.

Required Skills & Competencies:

*Strong communication (written & verbal) in English and regional languages.

*Good understanding of logistics operations (last-mile, warehousing, etc.)

*Analytical and problem-solving mindset.

*Ability to multitask and prioritize under pressure.

*Proficiency in Excel, Google Sheets, and CRM/Logistics Software (e.g., Hubspot, Storeganise, etc.)