Control Tower Executive

Job Title: Control Tower Executive

Location: Horamavu

Department: Operations / Customer Support

Job Summary:

We are looking for a Control Tower Executive to monitor operations, track ongoing tasks, and ensure smooth coordination between teams. The role involves handling real-time issues, updating status, and maintaining service quality.

Key Responsibilities:

Monitor daily operations and track service requests

Coordinate with internal teams to ensure timely completion of tasks

Identify and resolve issues in real-time

Maintain records and update status reports regularly

Communicate with customers regarding updates or delays

Ensure SLA (Service Level Agreement) is met

Escalate critical issues to the concerned team

Requirements:

Any Graduate

Good communication skills (English & Hindi preferred)

Basic knowledge of Excel / Google Sheets

Ability to multitask and work in a fast-paced environment

Problem-solving skills

Preferred Skills:

Experience in operations or customer support

Good coordination and follow-up skills

Working Hours:

Rotational shifts / Day shift (as per company requirement)

Salary:

As per company standards

If you want, I can also convert this into PDF or customize it for your company (like HomeTriangle style) 👍Give me hometriangle control tower jdHere’s a HomeTriangle-style Job Description for a Control Tower Executive (simple and candidate-friendly):

Job Title: Control Tower Executive

Company: HomeTriangle

Location: Bangalore

About HomeTriangle:

HomeTriangle is India’s leading home services platform connecting customers with trusted professionals for services like cleaning, repairs, and maintenance.

Job Summary:

We are looking for a Control Tower Executive who will manage and monitor ongoing service requests, ensure smooth operations, and coordinate between customers and service partners.

Key Responsibilities:

Monitor live service requests and track progress

Coordinate with service partners for timely service delivery

Handle customer queries and provide updates

Ensure all services are completed as per SLA

Identify issues and resolve them quickly

Escalate critical cases to the concerned team

Maintain daily reports and updates

Requirements:

Any Graduate / Fresher can apply

Good communication skills (English + Hindi / Kannada preferred)

Basic Excel / system knowledge

Ability to handle multiple tasks

Problem-solving attitude

Preferred:

Experience in operations / customer support

Immediate joiners are preferred

Working Details:

6 days working

Rotational shifts

Why Join HomeTriangle:

Fast-growing startup environment

Learning and growth opportunities

Friendly team culture