CRM Cum Telecaller

CRM Cum Telecaller – Real Estate

Job Summary

We are looking for a proactive, customer-friendly, and target-driven CRM cum Telecaller to manage inbound/outbound calls, follow-ups, lead nurturing, and customer relationship management for our plotted development project.

The role requires excellent communication skills, strong follow-up discipline, and the ability to coordinate between customers, site teams, and management.

Key Responsibilities

Lead Calling & Follow-ups

• Make outbound calls to inquiries received from portals, campaigns, referrals, and walk-ins.
• Explain project details, USPs, pricing, and plot availability clearly to potential customers.
• Maintain strong and consistent follow-up until site visit closure.

Customer Relationship Management

• Maintain customer database in CRM software with accurate & updated information.
• Handle customer queries professionally and ensure timely resolutions.
• Share project brochures, videos, layout plans, location map, and follow-up messages.

Site Visit Coordination

• Schedule and confirm site visits with prospects.
• Coordinate with the sales team or driver for pickup/drop if required.
• Track visit feedback and push for next steps (booking/documentation).

Documentation & Closure Support

• Assist customers in understanding the booking process, documents required, payment schedule, etc.
• Coordinate with the sales team and management during negotiation and closure.
• Maintain proper documentation for bookings and customer communication.

Post-Sales Support

• Update customers on project developments, approvals, milestones, and payment reminders.
• Support CRM team in agreement preparation, registration coordination, and other post-sales tasks.

Reporting

• Prepare daily call reports, follow-up reports, and conversion trackers.
• Report lead quality, customer concerns, and market feedback to management.

Required Skills & Qualifications

• Good communication skills in English, Kannada, and Telugu (preferred).
• Strong telephone etiquette and persuasive communication.
• Experience in real estate telecalling, CRM, or sales is an added advantage.
• Ability to maintain systematic follow-ups and report regularly.
• Basic computer skills – Excel, WhatsApp, CRM tools.
• High level of patience, politeness, and customer handling ability.