CRM Executive

CRM Executive – Mana Projects

🏠 About Us

Mana Group is on an exciting transformation journey, poised to cross ₹3,000+ Cr in project value! Mana Projects is a prominent real estate developer based in Bengaluru. Established with a strong commitment to quality, innovation, and customer satisfaction, emerging as one of the top builders in the region. Mana Projects focuses on delivering high-quality residential projects, emphasising architectural finesse, sustainable practices, and timely delivery.

🖥️Job Title : Sr. CRM Executive

📍Location : Kadubeesanahalli, Bengaluru

💼Employment Type : Full-time

⏰Office Hours : 10 AM – 6:30 PM

📌 Roles & Responsibilities

🔹 Build strong customer relationships through engagement and timely query resolution.

🔹Provide regular project updates to customers and ensure they stay informed.

🔹Encourage customer referrals by offering incentives and privileges.

🔹Collect and publish customer testimonials on websites and property-related portals.

🔹Handle customer escalations and ensure timely resolution.

🔹Enhance customer service policies and strategies for enhanced service delivery.

🔹Handle post-booking queries, allotment letters, agreements, and processing cancellations.

🔹Coordinate with the legal team to ensure seamless documentation and compliance.

🔹Work with the technical/site teams to facilitate a smooth handover process.

🚀 Key Skills & Requirements

✅ Strong communication and interpersonal skills.

✅ Ability to handle customer queries and resolve escalations effectively.

✅ Experience in customer engagement and relationship management.

✅ Good understanding of real estate customer service processes.

✅ Proficiency in ERP / CRM software and Microsoft Office Suite / Google Sheets.

🎁 Employee Benefits at Mana Projects

✨ Employee Provident Fund

✨ Health insurance

✨ Professional Growth

✨ Employee Recognition

🎯 Why Join Us ?

At Mana Projects, we believe in delivering excellence not just in our projects but also in our work environment. As a CRM Executive, you will play a key role in ensuring customer satisfaction and building long-term relationships with our valued clients.