SPA Group – Client Relationship Manager (CRM)

SPA Group is a debt free, financially sound, sustainable, and futuristic business conglomerate with a presence in real estate, liquid warehousing, agriculture marketing, energy storage, green technology, and horticulture.

        Frangipani Estates is a gated estate community of 33 estates across 35 acres. The community has a 2-acre Lake Serenity, a 2-acre Rejuvenation Park, and a 2-acre privé Club Plumeria with a swimming pool, 5-ensuite rooms, and more. For more information, visit https://thespagroup.in/frangipani-estates/.

SPA Ecocity is a gated villa community of over 400 villa plots spread over 50 acres. VISMAYA, a 6-acre 5-star spa & resort, has amenities crafted for your every need and convenience. For more information, visit https://thespagroup.in/ecocity/.

We are looking for a CRM Manager to oversee the activities of our communities.

Job Responsibilities 

• Review and prepare reports for senior management
• Perform ad hoc duties assigned by supervisors and management
• Independent communication and well-spoken English
• Bilingual
• Interface with senior management
• Preferred background in guest relations- hospitality industry
• A good team member
• Strong ability to network.
• Act as a point of contact
• Following up on payments 
• Sale deeds, builder documents, welcome letter etc to prepare for the clients 
• Providing receipts and working closely with the accounts team 
• Preparing reports like the debtors list for maintenance of inflow and outflow 
• Build rapport with clients and ask for referrals 
• Maintain inventory reports 
• Respond to clients on google reviews 
• Cooridnate with the sales and marketing team
• Maintain records with client data etc

Job Qualifications 

• Bachelors Degree in finance, CRM, sales and other business related fields.
• Minimum of 3-5 years of experience
• Understand Real estate market and trends  
• Must be well-organised and detail-oriented 
• Ability to build rapport with clients and manage expectations 
• Fluent in English, Kannada and Hindi are a plus
• Accustomed to working in a fast-paced environment, ability to multitask, and meet multiple tight deadlines 
• Good negotiation and collaboration skills
• Strong written and verbal communication skills 
• Exceptional customer service skills
• Proficiency in all Microsoft office applications as well as CRM softwares
• Comfortable with legal terms and structures for standard commercial contracts
• Self-starter who exhibits ownership of assigned tasks and who will push for solutions that solve immediate problems while building toward long-term goals
• Ability to effectively be flexible in approach, and respond well to pressure