CRM Operation Analyst

Company: Bhash Software Labs Pvt. Ltd.

 Location: Koramangala, Bengaluru

 Experience: 2+ years

 Employment Type: Full-time

 About the Role

 Bhash Software Labs is seeking an experienced and detail-oriented CRM Operations Analyst to manage

 and optimize CRM processes, ensure data accuracy, and support sales operations. This role requires

 analytical thinking, strong coordination skills, and a proactive approach to improving conversion and revenue

 performance.

 Key Responsibilities

 • Manage and oversee day-to-day CRM operations, ensuring lead and customer data accuracy.

 • Handle end-to-end lead management, optimizing CRM workflows for better conversion rates.

 • Collaborate with Sales, HR, Finance, and Operations teams to streamline business processes.

 • Mentor and guide junior team members in CRM tasks and daily operations.

 • Generate and track monthly revenue performance from WhatsApp marketing (fresh and recharge leads).

 • Build dashboards, reports, and trackers for internal performance and management reviews.

 • Support team onboarding, training, and performance evaluation.

 • Execute and optimize WhatsApp marketing campaigns for lead engagement.

 • Help reduce marketing costs by effectively leveraging existing and old leads.

 Key Skills & Requirements

 • 2+ years of experience in CRM management, data analysis, or sales operations.

 • Strong proficiency in Google Sheets / Advanced Excel.

 • Basic to intermediate knowledge of Python, SQL, or Tableau (preferred).

 • Solid understanding of CRM systems and data analytics workflows.

 • Excellent communication, coordination, and problem-solving abilities.

 • Proven ability to manage multiple tasks and mentor junior colleagues.

 What We Offer

 • Competitive salary and performance-based incentives.

 • Opportunity to work in a fast-paced, high-growth environment.

 • Hands-on exposure to CRM systems, marketing analytics, and operations management.

 • Continuous learning and career growth in sales operations, automation, and data analytics