Customer Care Executive

Handle incoming customer calls, emails, and chats in a professional and courteous manner.

Resolve customer queries, complaints, and issues efficiently and promptly.

Maintain detailed and accurate records of customer interactions in the CRM system.

Provide information about products, services, and company policies.

Escalate unresolved issues to the appropriate department or supervisor.

Follow up with customers to ensure their concerns are fully addressed.

Achieve individual and team performance targets, including customer satisfaction scores.

Stay updated on company products, promotions, and procedures.

Contribute to improving customer service processes and overall customer experience.

Maintain a positive, empathetic, and professional attitude toward customers at all times.