Customer Care Executive

POSITION DESCRIPTION  

POSITION TITLE: Apprentice, Contact Center – India - Member Ops  

POSITION SUMMARY:  

The Associate Services Apprentice supports Herbalife’s Vision, Mission and Values through 

excellent and professional customer service by assisting Associates and Customers with all 

business inquiries. The position is responsible for accepting inbound calls Associates and 

Customers. Associate Services Apprentice is also responsible for making outbound calls to assist 

with the completion of incoming calls. All calls are entered and tracked on the Herbalife Contact 

Management (HCM). Handle Customer calls and takes full ownership of inquiries through 

troubleshooting, researching, and providing proper resolution to customers. Supports the 

Herbalife philosophy by promoting new products, sales tools and marketing campaigns..  

DETAILED RESPONSIBILITIES/DUTIES:  

In this role the Apprentice will be responsible primarily for handling inbound and Outbound calls 

from our Associates and Customers:  

* Updating and maintaining Customers records with accuracy. 

* Performing data entry and ensuring error-free documentation. 

* Verifying documents in compliance with Herbalife standards. 

* Learning and adapting to Herbalife’s records management processes. 

* Applying analytical skills to improve record-keeping efficiency. 

* Demonstrating strong typing skills for timely data entry. 

* Utilizing Excel and MS Office tools for record management and reporting. 

* Apprentice sometimes would be expected to work on Sudays and holidays due to business 

requirement  

* Apprentice would be expected to work 6 days a week  

EDUCATION/QUALIFICATIONS:  

The following are the minimum qualifications which an individual needs in order to successfully 

perform the duties and responsibilities of this position.  

* Graduate ( )Basic Communication skills  

* 0 years of customer services experience  

* Strong customer quality and results orientation skills  

* Managing inbound and outbound calls  

* Identifying customers’ needs, clarify information, research every issue and providing 

solutions  

* Build sustainable relationships and engage customers by taking the extra mile  

* Meet personal qualitative and quantitative targets  

* Customer-oriented attitude with professionalism  

* Good verbal, written and comprehensive skills with good command over English language  

* Ability to adapt and learn new systems/technologies  

* Ability to function as an individual and in a team  

* Basic Knowledge MS Office Suite (Excel, Word and Outlook)  

* Ability to type 40 wpm  

* Strong customer and results orientation  

PHYSICAL DEMANDS: In general, the following physical demands are representative of those that 

must be met by an employee to successfully perform the essential functions of this job. 

Reasonable accommodations may be made to allow differently-abled individuals to perform the 

essential functions of the job.  

* Must be able to see, hear, speak and write clearly in order to communicate with employees 

and/or other customers  

* Manual dexterity required  

Sedentary: Limited activity, no lifting, limited walking Moderate: Mostly standing, walking, 

bending, frequent lifting  

Light: Office work, some lifting, considerable walking Arduous: Heavy lifting, bending, crawling, 

climbing  

WORK ENVIRONMENT: In general, the following conditions of the work environment are 

representative of those that an employee encounters while performing the essential functions of 

this job. Reasonable accommodations may be made to allow differently-abled individuals to 

perform the essential functions of the job within the environment.  

* The office is clean, orderly, properly lighted and ventilated  

* Noise levels are considered low to moderate