Respond to Customer Inquiries: Handle incoming calls, emails, and chats to resolve customer questions, complaints, or issues promptly and professionally.

Provide Product/Service Support: Offer detailed information about products or services, assist with troubleshooting, and guide customers through solutions.

Maintain Customer Records: Accurately document customer interactions and transactions using CRM software or internal systems.

Follow Up on Customer Issues: Ensure resolution of outstanding problems by coordinating with relevant departments and keeping customers informed.

Promote Customer Satisfaction and Loyalty: Strive to exceed customer expectations, maintain a positive attitude, and contribute to a high-quality customer service experience.