Customer Care Executive

CUSTOMER CARE EXECUTIVE BLENDED PROCESS

Job Responsibilities

Handle customer queries via chat (majorly) and voice calls

Provide accurate information and resolve issues efficiently

Maintain high standards of customer satisfaction and SLA adherence

Update CRM with correct and timely interaction details

Follow company processes, scripts, and quality guidelines

Eligibility Criteria

Minimum 12th pass / Graduate

Good written and verbal English communication

Basic computer knowledge and typing skills

Willingness to work in a chat + voice blended process

Ready to work weekends as per roster

Preferred Skills

Prior experience in BPO / Customer Support (chat or voice)

Ability to multitask and handle multiple chats simultaneously

Customer-centric attitude with problem-solving skills