Customer Care Executive

Work From Office, Permanent Hiring: Bengali Voice process

Required skills and qualifications:

 Strong written and verbal communication skills with neutral Indian Accent.

 Ability to communicate calmly and diplomatically with patients & co-workers.

 Keen attention to detail, especially involving checking patient details and update the proper

information in relevant tool.

 Proficient in customer service

 Active listening and comprehension skills

 Strong customer service skills.

 Ability to build positive relationships with patients.

 Education qualification: Degree/10 + 3 years Diploma pass /+2 would be the minimum qualification.

Typical duties and responsibilities:

 Handling the calls with good communication skills professionally. Can speak fluently in Bengali, Hindi and English languages.

 Language Combination required: (English + Bengali

 Exceptional phone manner

 Patient centric and Excellent interpersonal and communication skills

 Knowledge of medical terminology is a plus · Ability to apply knowledge of CC procedures and carry

out tasks accordingly.

 Be a self-starter with attention to detail.

 Help patients on booking appointments or an enquiry on inbound calls/Outbound calls/E-mail

 Log in hours (Total hours 9:00:00 hrs, Production hours – 8:00:00 hrs.) to be completed adhering to

the break schedules & being punctual.

 Shift Hours: 24/7 window for Male employees and a rotational day shift for Females (any 9 hours login

between 6am to 8pm)

 100% documentation

 Quality AHT to be maintained as per process requirement

 Always be updated with the Process knowledge & daily updates

 Should take initiatives & be flexible for the changes.

 Mode of work: Work from Office, Electronic City Phase II, Electronics City,

Bangalore, Karnataka 560100.

 Employment Type: Permanent.

 Process: Multilingual support for a Healthcare project

 Educational mandate: any HSC / Graduate / Postgraduate can apply.

 Shifts Allocated: Rotational day shift, any 9 hours working between 10AM till 10PM.\

 Working days: 6 with 1 day rotational off.

Selection process:

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Freshers can also be processed if their expected salary falls within the given budget, please be referring the

below grid