Salary: ₹20,000 (Take Home)

Shift: Rotational shifts between 6:00 AM and 9:00 PM

Week Off: 1 rotational day off per week

Education: Graduate (Any Discipline)

Language: Fluent in English & Hindi

Gender: Open to Fluent Male & Female candidates

Age Limit: Up to 30 years

Experience: Min 1 year in customer support

Job Summary:

We are looking for proactive and customer-oriented individuals to join our team as Customer Support Executives for the Platinum Voice – Broadband (Post-paid) process. In this voice support role, you will be the voice of the company, ensuring every customer interaction is seamless, helpful, and memorable. 🎧💬

Roles & Responsibilities:

1. Handle inbound and outbound voice calls related to broadband post-paid services
2. Provide accurate information on plans, billing, technical support & service queries
3. Troubleshoot customer issues and provide prompt resolutions
4. Ensure high levels of customer satisfaction and maintain service quality
5. Meet individual and team KPIs such as call handling time, FCR, and CSAT
6. Maintain proper logs of customer interactions using internal tools/CRM
7. Escalate unresolved or critical issues to the appropriate internal teams
8. Follow company protocols including data security and confidentiality

Required Skills & Competencies:

✅ Clear and confident communication in English & Hindi

✅ Strong problem-solving abilities and a customer-first approach

✅ Patience, empathy, and professionalism under pressure

✅ Basic computer knowledge and familiarity with CRM systems

✅ Willingness to work in rotational shifts and on weekends

Why Join Altruist Technology?

🔹 Be part of a premium telecom support team (Broadband – Post-paid)

🔹 Opportunity for career growth and skill development

🔹 Friendly work culture and comprehensive training for all new joiners

🔹 Get experience working in a leading telecom process