Customer Care Executive

Customer Interaction: Handle inbound and outbound calls, emails, and chats to resolve customer queries, complaints, and requests in a professional and timely manner.

Issue Resolution: Identify customer needs, provide accurate information, and troubleshoot product or service issues to ensure first-contact resolution.

Documentation: Maintain detailed and accurate records of customer interactions, transactions, feedback, and actions taken using CRM tools.

Team Collaboration: Coordinate with internal departments (sales, technical support, logistics, etc.) to escalate and resolve complex issues efficiently.

Customer Satisfaction: Ensure high levels of customer satisfaction through excellent service, empathy, and a solution-oriented approach.