Customer Care Executive
Cogent E Services Pvt Ltd
Customer Care Executive
Cogent E Services Pvt Ltd
Marathahalli, Bengaluru/Bangalore
₹18,000 - ₹22,000 monthly
Fixed
₹18000 - ₹22000
Earning Potential
₹22,000
Work from Office
Full Time
Any experience
Good (Intermediate / Advanced) English
Job Details
Walk-in Details
Job highlights
Walk-in interview
Date: 18 Mar 2026 - 01 Apr 2026 | Time: 10.00 am - 04.00 pm...See details
3 applicants
Benefits include: Overtime Pay, Annual Bonus, PF
Job Description
Handle inbound and outbound customer calls, emails, and chats professionally.
Resolve customer queries, complaints, and issues in a timely manner.
Provide accurate information about products, services, and company policies.
Maintain a positive, empathetic, and professional attitude toward customers.
Record and update customer interactions in the system.
Follow up with customers to ensure resolution and satisfaction.
Meet performance targets such as response time, resolution rate, and customer satisfaction.
Collaborate with internal teams to escalate and resolve complex issues.
Stay updated with product knowledge and company processes.
Ensure compliance with company guidelines and maintain data confidentiality.
Job role
Work location
Marathahalli, Bengaluru, Karnataka, India
Department
Customer Support
Role / Category
Customer Support - Non Voice
Employment type
Full Time
Shift
Day Shift
Job requirements
Experience
Any experience
Education
12th Pass
Skills
bpo, Email support, Chat support, Telephonic support, Blended process, Domestic BPO, Call centre support, Email process, International BPO, Non-Voice Process, Voice Process, Non-Voice/Chat Process
English level
Good (Intermediate / Advanced) English
Regional language
Fluent in speaking Bengali, Oriya, Hindi
Age limit
18 - 30 years
Gender
Any gender
Walk-in interview details
Apply for the job and call HR to confirm your interview
Date
18 Mar 2026 - 01 Apr 2026
Time
10.00 am - 04.00 pm
Other instructions
wear formal attire and carry a hard copy of your resume along with a valid ID proof.
About company
Name
Cogent E Services Pvt Ltd
Address
Marathahalli, Bengaluru, Karnataka, India
Job posted by Cogent E Services Pvt Ltd
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