Customer Care Executive

Job description: 

Primary Job Responsibility:

· Understands the various computer screens and how to utilize them effectively

· Interfaces with customers, clients and vendors, and escalates areas of concern to the appropriated supervisory staff

· Attends assigned training sessions for further improvement in client and customer satisfaction, client information and job performance

· Adheres to all company and specific Contact Center policies and procedures

· Completes any work as assigned by Management

Eligibility:

· 6 months BPO or Travel experience

· Bachelor's Degree or Undergraduate

· Excellent Written and spoken communication, business technical writing

· Computer Skills ability/experience using computer applications

· Willing to work in a contact center environment with 24/7 rotational shifts (including night shifts)

· Open to work in a blended environment (Voice & Chat/Email)