Customer Care Executive

Job Description – Customer Support Executive (Escalation Desk)

Position: Customer Support Executive – Escalation

Shift: Night Shift

Location: Roopena Agrahara, Bengaluru

Salary: Up to 4 LPA (CTC)

Eligibility: Experienced candidates only (same process)

Gender: Male candidates only

Key Responsibilities

Handle customer escalations through calls, chats, and emails

Manage complex and critical customer issues professionally

Ensure resolution within defined SLA / TAT

Coordinate with internal teams for faster issue resolution

Maintain detailed escalation logs and case updates

Follow escalation matrix and SOPs strictly

Prepare daily and weekly escalation reports

Ensure high customer satisfaction and quality standards

Work efficiently during night shift operations

Requirements

Minimum 1 year experience in the same customer support / escalation process

Excellent communication skills in English

Strong problem-solving and conflict-handling skills

Good system and documentation knowledge

Comfortable working in night shift

Work Details

Fixed night shift

6 days working

📞 Contact HR: Sariya

📱 Phone: 8095258688