Customer Care Executive

IGT is looking for Customer Care Executives. She/he will handle customer service inquiries and problems associated with the servicing of the company's client base. Answer all basic and routine customer contacts as well as more complex customer problems and/or complaints. Utilize computer applications to provide professional service

Please find below the requirement for Etihad and also the vendor payout. We have requirements for both Voice and Non-Voice.

Job description

Primary Job Responsibility:

·    Understands the various computer screens and how to utilize them effectively

·    Interfaces with customers, clients and vendors, and escalates areas of concern to the appropriated supervisory staff

·    Attends assigned training sessions for further improvement in client and customer satisfaction, client information and job performance

·    Adheres to all company and specific Contact Center policies and procedures

·    Completes any work as assigned by Management

Eligibility:

·    6 months BPO or Travel experience

·    Bachelor's Degree or Undergraduate

·    Excellent Written and spoken communication, business technical writing

·    Computer Skills ability/experience using computer applications

·    Willing to work in a contact center environment with 24/7 rotational shifts (including night shifts)

·    Open to work in a Voice and Chat environment

Interview Rounds for Voice

·    HR Round

·    Versant Round

·    Typing Test

·    Computer Assessment

·    Voice and Accent Round

·    Operations Round

Salary :- 30,000 CTC (Voice)