📢 We’re Hiring! – Customer Support Executive (Platinum Voice – MLB)

🏢 Company: Altruist Technology

📍 Location: No. 23 & 24, Hosur Road, Bommanahalli, Bengaluru, Karnataka – 560068

💰 Salary: ₹20,000 Take Home

🕒 Shift Timing: Rotational shifts between 6:00 AM and 9:00 PM

📆 Week Off: 1 rotational day off per week

🎓 Education: Graduate (Any Discipline)

🗣 Language: Proficient in English & Hindi

👫 Gender: Open to Fluent Male & Female candidates

🔞 Age Limit: Up to 30 years

💼 Experience: Freshers or up to 1 year in customer support

🌟 Job Summary:

Join our team at Altruist Technology as a Customer Support Executive – Platinum Voice (MLB)! 🎧📞

In this voice-based role, you’ll be the first point of contact for our customers, delivering outstanding service and resolving their queries with a smile. 😃💬

🔍 Key Roles & Responsibilities:

🔸 Answer inbound and make outbound customer calls in a professional manner

🔸 Provide accurate and timely information regarding services, accounts, and issues

🔸 Resolve customer complaints effectively while maintaining a positive customer experience

🔸 Escalate unresolved or complex issues to the appropriate departments

🔸 Maintain detailed and accurate records of interactions in CRM systems

🔸 Follow up on open cases and ensure complete resolution

🔸 Adhere to company policies, including data privacy and quality standards

🔸 Achieve targets related to Customer Satisfaction (CSAT), First Call Resolution (FCR), and Call Quality

🧠 Skills & Competencies:

✅ Excellent communication skills in English & Hindi

✅ Confident, polite, and professional telephone manner 📞

✅ Strong problem-solving and decision-making skills 🧩

✅ Patience, empathy, and a customer-centric attitude 🤝

✅ Ability to work in rotational shifts and weekends

✅ Basic computer literacy and familiarity with CRM tools 💻