Customer Care Executive
Cogent E Services Pvt Ltd
Customer Care Executive
Cogent E Services Pvt Ltd
White Field, Bengaluru/Bangalore
₹18,000 - ₹25,000 monthly
Fixed
₹18000 - ₹25000
Earning Potential
₹25,000
Work from Office
Full Time
Any experience
Good (Intermediate / Advanced) English
Job Details
Walk-in Details
Job highlights
Walk-in interview
Date: 18 Mar 2026 - 01 Apr 2026 | Time: 10.00 am - 04.00 pm...See details
Benefits include: Overtime Pay, Annual Bonus, PF
Job Description
Handle inbound and outbound customer calls, emails, and chats professionally.
Resolve customer queries, complaints, and issues in a timely manner.
Provide accurate information about products, services, and company policies.
Maintain a positive, empathetic, and professional attitude toward customers.
Record and update customer interactions in the system.
Follow up with customers to ensure resolution and satisfaction.
Meet performance targets such as response time, resolution rate, and customer satisfaction.
Collaborate with internal teams to escalate and resolve complex issues.
Stay updated with product knowledge and company processes.
Ensure compliance with company guidelines and maintain data confidentiality.
Job role
Work location
Whitefield, Bengaluru, Karnataka, India
Department
Customer Support
Role / Category
Customer Support - BPO / Voice / Blended
Employment type
Full Time
Shift
Day Shift
Job requirements
Experience
Any experience
Education
Graduate
Skills
Cold Calling, bpo, Outbound calling, Domestic calling, Telephonic support, Blended process, Domestic BPO, International BPO, Non-Voice Process, Voice Process, Non-Voice/Chat Process
English level
Good (Intermediate / Advanced) English
Regional language
Fluent in speaking Kannada, Tamil, Malayalam, Hindi
Age limit
18 - 30 years
Gender
Any gender
Walk-in interview details
Apply for the job and call HR to confirm your interview
Date
18 Mar 2026 - 01 Apr 2026
Time
10.00 am - 04.00 pm
Other instructions
Wear formal attire, bring resume hard copy , bring ID Proof
About company
Name
Cogent E Services Pvt Ltd
Address
Whitefield, Bengaluru, Karnataka, India
Job posted by Cogent E Services Pvt Ltd
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