Customer Experience Executive

We are seeking a proactive Customer Experience Executive with D2C experience to be the voice of our brand and deliver a seamless journey for our customers.

Key Responsibilities:

• Handle customer queries across calls, chats, and emails with empathy and professionalism.
• Resolve issues quickly while maintaining a high level of customer satisfaction.
• Manage and update records using Excel and CRM tools.
• Collaborate with internal teams to escalate and close customer concerns.
• Share customer insights to improve overall experience.

Requirements:

• Fluent in English, Hindi, and Kannada (spoken & written).
• Prior experience in customer support for D2C companies.
• Strong working knowledge of Excel and CRM software.
• Excellent communication and problem-solving skills.

What We Offer:

• Dynamic and supportive work environment.
• Opportunity to grow in a fast-scaling D2C wellness brand.