About Company

Founded in 2019, apna is India’s largest professional networking and jobs platform for >250M members of India’s rising working class. Our mission is to connect people to opportunities and help reduce the skill and employment gap.

We help candidates build their digital professional identities, find the best fit hyperlocal jobs, grow their network and learn new skills to grow their careers. Employers can find the best talent and hire for over 70 different roles in < 48 hours.

Having raised $190+ million from marquee investors like Insight Partners, Tiger Global, Lightspeed India, Sequoia Capital, Rocketship.vc and Greenoaks Capital, Apna is on a mission to enable livelihoods for billions in India.

Responsibilities:

• End to End ownership of customer onboarding cases
• Responsible for checking tags and reverting on time (Slacks/Mails)
• Need to take follow ups actively on the data they are working on
• Maintaining their own excel sheets
• Clear idea on taxonomy and proper mapping of department/sub department - Focus on approving jobs with proper hygiene
• Explaining employers on the purpose of the KYC process
• Context setting on follow up calls

Requirement:

1. Candidate must be a Graduate (minimum qualification).
2. Candidates must be fluent in English & Hindi (both written and spoken). Understanding of any other regional languages will be an added advantage.
3. Typing speed (20-25 words/min or more)
4. Intermediate Computer knowledge and Excel skills
5. Good Analytical Skills and Problem-Solving Skills
6. Candidates must have 0-2 years of BPO experience in a similar role in a blended process.
7. Candidates must have a Laptop/Desktop with proper Wi-Fi & broadband connection (Office / Hybrid / WFH).
8. Should be able to join Immediately.