Customer Relations Executive

About Doodley:

Doodley is revolutionizing pet healthcare with high-quality veterinary services, at-home care, and essential pet products. We are looking for a Customer Relationship Executive who is passionate about pets and skilled in customer service to help pet owners navigate their pet’s healthcare journey.

Role Overview:

As a Customer Relationship Executive, you will be the first point of contact for pet parents, ensuring they receive accurate information, seamless service, and compassionate support. Your role will focus on engaging with customers, addressing inquiries, converting leads, and guiding them toward the best healthcare solutions for their pets.

Key Responsibilities:

• Respond to customer queries via phone, WhatsApp, and online platforms with warmth and professionalism.
• Educate pet owners about Doodley’s services and convert inquiries into appointments.
• Provide basic guidance on pet healthcare needs and recommend suitable services.
• Maintain customer records, track follow-ups, and ensure smooth communication.
• Foster strong relationships with pet parents, ensuring trust and long-term engagement.

Requirements:

• Prior experience in customer service, sales, healthcare, or pet care is preferred.
• Strong communication skills with a customer-first mindset.
• Basic understanding of pet healthcare or a willingness to learn.
• Ability to empathize with pet owners and address their concerns effectively.

Why Join Doodley?

• Be part of an innovative pet healthcare startup.
• Work in a pet-friendly and dynamic environment.
• Opportunity to make a real impact on pet wellness and owner experience.

If you love pets and enjoy helping people, join Doodley and grow with us!

Job Type: Full-time

Benefits:

• Health insurance