Customer Relations Specialist
Altruist Technologies Pvt Ltd
Customer Relations Specialist
Altruist Technologies Pvt Ltd
HSR Layout, Bengaluru/Bangalore
₹14,000 - ₹23,000 monthly
Fixed
₹14000 - ₹23000
Earning Potential
₹23,000
Job Details
Interview Details
Job highlights
46 applicants
Benefits include: PF, Laptop
Job Description
Responsibilities:
-
- Respond to customer queries in a timely and accurate way, via phone, email or chat
- Identify customer needs and help customers use specific features
- Analyze and report product malfunctions (for example, by testing different scenarios or impersonating users)
- Update our internal databases with information about technical issues and useful discussions with customers
- Monitor customer complaints on social media and reach out to provide assistance
- Share feature requests and effective workarounds with team members
- Inform customers about new features and functionalities
- Follow up with customers to ensure their technical issues are resolved
- Gather customer feedback and share with our Product, Sales and Marketing teams
- Assist in training junior Customer Support Representatives
Job role
Work location
HSR Layout, Bengaluru, Karnataka, India
Department
Customer Support
Role / Category
Customer Support - Operations
Employment type
Full Time
Shift
Day Shift
Job requirements
Experience
Freshers only
Education
12th Pass
English level
Basic English
Age limit
18 - 30 years
Gender
Any gender
About company
Name
Altruist Technologies Pvt Ltd
Address
HSR Layout, Bengaluru, Karnataka, India
Job posted by Altruist Technologies Pvt Ltd
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