Customer Relations Specialist
Altruist Technologies Pvt Ltd
Customer Relations Specialist
Altruist Technologies Pvt Ltd
BTM Layout, Bengaluru/Bangalore
₹14,000 - ₹23,000 monthly
Fixed
₹14000 - ₹23000
Earning Potential
₹23,000
Job Details
Interview Details
Job highlights
60 applicants
Benefits include: PF
Job Description
Responsibilities:
- Respond to customer queries in a timely and accurate way, via phone, email or chat
- Identify customer needs and help customers use specific features
- Analyze and report product malfunctions (for example, by testing different scenarios or impersonating users)
- Update our internal databases with information about technical issues and useful discussions with customers
- Monitor customer complaints on social media and reach out to provide assistance
- Share feature requests and effective workarounds with team members
- Inform customers about new features and functionalities
- Follow up with customers to ensure their technical issues are resolved
- Gather customer feedback and share with our Product, Sales and Marketing teams
- Assist in training junior Customer Support Representatives
Job role
Work location
Silk Board Bus Stand, Central Silk Board Colony, Stage 2, BTM Layout, Bengaluru, Karnataka, India
Department
Customer Support
Role / Category
Customer Success
Employment type
Full Time
Shift
Day Shift
Job requirements
Experience
Freshers only
Education
12th Pass
English level
Basic English
Age limit
18 - 30 years
Gender
Any gender
About company
Name
Altruist Technologies Pvt Ltd
Address
Silk Board Bus Stand, Central Silk Board Colony, Stage 2, BTM Layout, Bengaluru, Karnataka, India
Job posted by Altruist Technologies Pvt Ltd
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