The Customer Relationship Manager is responsible for building and maintaining strong, long-lasting customer relationships. This role ensures customer satisfaction through timely support, efficient issue resolution, and continuous engagement, thereby contributing to customer retention and business growth.

• Key ResponsibilitiesServe as the primary point of contact for all customer interactions post-sale
• Maintain regular contact with key clients to ensure satisfaction and address concerns
• Understand customer needs and provide tailored solutions and support
• Monitor customer accounts to identify opportunities for upselling or cross-selling
• Coordinate with internal teams (sales, logistics, support, etc.) to ensure prompt and accurate delivery of solutions
• Manage CRM database and ensure timely updates of customer interactions and feedback
• Handle complaints professionally, escalating complex issues to the appropriate department
• Analyze customer trends and feedback to improve services and offerings
• Prepare regular reports on client engagement, retention, and satisfaction levels
• Participate in client meetings and business reviews when required