Customer Relationship Manager

Vaibhav Electric Company

Chikpete, Bengaluru/Bangalore

₹15,000 - ₹20,000 monthly

Fixed

15000 - ₹20000

Earning Potential

20,000

Work from Office

Full Time

Min. 1 year

No English Required

Job Details

Interview Details

Job highlights

Urgently hiring

37 applicants

Job Description

The Customer Relationship Manager is responsible for building and maintaining strong, long-lasting customer relationships. This role ensures customer satisfaction through timely support, efficient issue resolution, and continuous engagement, thereby contributing to customer retention and business growth.


  • Key ResponsibilitiesServe as the primary point of contact for all customer interactions post-sale
  • Maintain regular contact with key clients to ensure satisfaction and address concerns
  • Understand customer needs and provide tailored solutions and support
  • Monitor customer accounts to identify opportunities for upselling or cross-selling
  • Coordinate with internal teams (sales, logistics, support, etc.) to ensure prompt and accurate delivery of solutions
  • Manage CRM database and ensure timely updates of customer interactions and feedback
  • Handle complaints professionally, escalating complex issues to the appropriate department
  • Analyze customer trends and feedback to improve services and offerings
  • Prepare regular reports on client engagement, retention, and satisfaction levels
  • Participate in client meetings and business reviews when required


Job role

Work location

VAIBHAV ELECTRIC COMPANY, Main Road, Balepete, Chickpet, Bengaluru, Karnataka, India

Department

Sales & BD

Role / Category

Sales Support & Operations

Employment type

Full Time

Shift

Day Shift

Job requirements

Experience

Min. 1 year

Education

12th Pass

Skills

B2B Sales

English level

No English Required

Regional language

Fluent in speaking Kannada, Hindi

Age limit

21 - 60 years

Gender

Female

About company

Name

Vaibhav Electric Company

Address

VAIBHAV ELECTRIC COMPANY, Main Road, Balepete, Chickpet, Bengaluru, Karnataka, India

Job posted by Vaibhav Electric Company

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