Customer Relationship Manager
Vaibhav Electric Company
Customer Relationship Manager
Vaibhav Electric Company
Chikpete, Bengaluru/Bangalore
₹15,000 - ₹20,000 monthly
Fixed
₹15000 - ₹20000
Earning Potential
₹20,000
Job Details
Interview Details
Job highlights
Urgently hiring
37 applicants
Job Description
The Customer Relationship Manager is responsible for building and maintaining strong, long-lasting customer relationships. This role ensures customer satisfaction through timely support, efficient issue resolution, and continuous engagement, thereby contributing to customer retention and business growth.
- Key ResponsibilitiesServe as the primary point of contact for all customer interactions post-sale
- Maintain regular contact with key clients to ensure satisfaction and address concerns
- Understand customer needs and provide tailored solutions and support
- Monitor customer accounts to identify opportunities for upselling or cross-selling
- Coordinate with internal teams (sales, logistics, support, etc.) to ensure prompt and accurate delivery of solutions
- Manage CRM database and ensure timely updates of customer interactions and feedback
- Handle complaints professionally, escalating complex issues to the appropriate department
- Analyze customer trends and feedback to improve services and offerings
- Prepare regular reports on client engagement, retention, and satisfaction levels
- Participate in client meetings and business reviews when required
Job role
Work location
VAIBHAV ELECTRIC COMPANY, Main Road, Balepete, Chickpet, Bengaluru, Karnataka, India
Department
Sales & BD
Role / Category
Sales Support & Operations
Employment type
Full Time
Shift
Day Shift
Job requirements
Experience
Min. 1 year
Education
12th Pass
Skills
B2B Sales
English level
No English Required
Regional language
Fluent in speaking Kannada, Hindi
Age limit
21 - 60 years
Gender
Female
About company
Name
Vaibhav Electric Company
Address
VAIBHAV ELECTRIC COMPANY, Main Road, Balepete, Chickpet, Bengaluru, Karnataka, India
Job posted by Vaibhav Electric Company
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