Customer Relationship Manager

Key Responsibilities

1. Lead Management & Customer Coordination

• Maintain accurate customer data in CRM software or records.

2. Client Follow-Ups & Communication

• Conduct regular follow-ups with prospective and existing customers.
• Provide project details, pricing information, and updates to clients.
• Coordinate site visits and client meetings.

3. Sales & Booking Support

• Assist the sales team in booking documentation and coordination.
• Track booking status, agreements, and payment schedules.
• Ensure timely collection of required customer documents.

4. Post-Sales & Customer Service

• Act as a point of contact for customers after booking.
• Coordinate with legal, accounts, and project teams for registration, possession, and handover.
• Resolve customer queries and complaints promptly and professionally.

5. Reporting & Documentation

• Prepare daily, weekly, and monthly CRM reports.
• Maintain proper documentation of customer interactions.
• Ensure compliance with company policies and CRM processes.

Key Performance Indicators (KPIs)

• Timely follow-ups and customer response time
• Customer satisfaction and feedback
• Accuracy and completeness of CRM records