Customer Relationship Officer

Greet and assist walk-in customers at the showroom

Understand customer needs and recommend suitable two-wheeler models

Support the sales team in lead generation and follow-ups

Maintain customer records and update CRM systems regularly

Follow up with prospective customers through calls, messages, and emails

Coordinate test rides and explain product features and benefits

Assist customers with documentation, financing, and insurance processes

Handle customer queries, feedback, and complaints professionally

Ensure high levels of customer satisfaction and repeat business

Coordinate delivery schedules and post-sale follow-ups

Promote ongoing offers, service reminders, and loyalty programs

Customer conversion rate

Follow-up effectiveness

Customer satisfaction scores

Repeat and referral business