Customer Service Executive

Shaadi.Com

Koramangala, Bengaluru/Bangalore

₹18,000 - ₹22,000 monthly

Fixed

18000 - ₹22000

Earning Potential

22,000

Work from Office

Full Time

Min. 1 year

Good (Intermediate / Advanced) English

Job Details

Interview Details

Job highlights

Urgently hiring

34 applicants

Benefits include: PF, ESI (ESIC), 5 working days

Job Description

🔹 Role: Customer Service Executive

📍 Location: Bangalore

🕒 Experience: 1–6 years

📅 Employment Type: Full-time

💰Salary: ₹18,000 – ₹22,000 In-Hand (Based on last drawn)


🕝Shift:

Females: 10 AM – 7 PM

Males: 12 PM – 9 PM


🌟 Role Overview:

As a Customer Service Executive at Shaadi.com, you’ll be the voice of our brand supporting our members, resolving queries, and ensuring a smooth and positive user experience. Your empathy, patience, and communication skills will help users on their journey to finding a life partner.


🔧 Responsibilities:

✅ Handle inbound & outbound customer queries via phone, chat, or email

✅ Guide users through the platform and assist with profile creation

✅ Resolve issues with professionalism and empathy

✅ Ensure customer satisfaction and follow up when needed

✅ Work closely with internal teams to improve the user experience


✅ Requirements:

📌 Strong communication skills in English and Tamil

📌 Prior experience in customer service is a plus

📌 Graduate degree preferred

📌 Ability to work in shifts and under pressure

📌 A people-first attitude and a willingness to go the extra mile


🎁 What We Offer:

✨ A dynamic, inclusive, and fun work culture

✨ Career growth opportunities

✨ Performance-based incentives

✨ The chance to be part of a brand that’s made over 5 million matches worldwide 💍

Job role

Work location

Kormangala, Bengaluru, Karnataka, India

Department

Customer Support

Role / Category

Customer Support - BPO / Voice / Blended

Employment type

Full Time

Shift

Day Shift

Job requirements

Experience

Min. 1 year

Education

12th Pass

Skills

Voice Process

English level

Good (Intermediate / Advanced) English

Regional language

Fluent in speaking Kannada

Age limit

18 - 35 years

Gender

Any gender

About company

Name

Shaadi.Com

Address

Kormangala, Bengaluru, Karnataka, India

Job posted by Shaadi.Com

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