Customer Service Executive

Were looking for an approachable, confident, and customer-focused Customer Service Executive to be the face of our business.

In this in-person role, you’ll welcome customers, handle their enquiries, provide information about our products or services, and ensure everyone who visits us has a positive experience.

You’ll represent our brand on the front line — resolving issues, offering guidance, and helping customers find the right solutions quickly and professionally.

Key Responsibilities

• Greet and assist customers in person, ensuring a warm, professional, and approachable manner.
• Provide accurate information on products, services, pricing, and policies.
• Process transactions, forms, or service requests accurately and efficiently.
• Maintain up-to-date knowledge of company offerings and promotions.
• Support other departments by relaying customer feedback and identifying improvement opportunities.
• Follow company procedures for data protection, safety, and compliance.

Skills & Attributes

• Excellent interpersonal and communication skills.
• Friendly, patient, and professional manner when dealing with the public.
• Strong problem-solving and conflict-resolution abilities.
• High personal presentation standards.
• Reliable, punctual, and able to stay calm under pressure.
• Good computer literacy (for recording enquiries, using CRM or booking systems).
• Team-oriented with a positive attitude.

Qualifications & Experience

• Previous experience in a face-to-face customer service, retail, hospitality, or front-of-house role is preferred.
• Basic IT and administrative skills.
• [Optional: Knowledge of your industry — e.g., “Experience in the travel, healthcare, or financial sector would be an advantage.”]

What We Offer

• Competitive pay and performance incentives.
• Full training and ongoing development opportunities.
• Friendly, supportive team environment.