Customer Service Executive

Company Overview:

Navera is a premium women’s occasionwear brand started by seasoned entrepreneurs from IIT Delhi and funded by eminent investors. We are currently focused on ready-to-wear sarees for all occasions covering weddings (receptions, cocktail, sangeet, haldi etc), festivals (Diwali, Karva Chuath, Onam, Pongal etc) to office and house parties.

We are looking for enthusiastic hustlers with entrepreneurial attitude to be a part of Navera’s journey in disrupting the occasionwear space in India.

Role: 

Customer Delight Specialist

Location(s): 

Bengaluru

Minimum work experience: 

1 year in customer support 

Job Description & Responsibilities:

This is an opportunity to work directly with founders of the company and build the support processes and practice from scratch. 

• Reply to queries from customers in a prompt and polite manner
• Coordinate with stakeholders (internal and external) to ensure that the problems are driven to closure
• Reaching out to customers (who have placed orders) to obtain measurements and other relevant details for processing orders
• Maintaining data of measurements in pre-defined formats so that other team members can utilize that as a source of truth
• Taking up additional responsibilities related to customer experience and conversions as per company requirements and guidance from founders
• 
  

Skills:

• Confidence to work directly with founders and setup support function from scratch
• Able to work under pressure and prioritise
• Minimum 1 year experience in customer service role
• Fluent written and verbal communication in Hindi and English
• Comfort with basic computer softwares (Google sheets & docs, MS Word & Excel)
• Experience on working on a CRM tool (like Zendesk, Twilio, Delight Chat etc)