Customer Service Executive

Key Responsibilities:

• Handle inbound calls and live chat interactions with professionalism, accuracy, and empathy.

• Provide prompt, efficient, and personalized solutions to customer queries, complaints, and

requests.

• Demonstrate active listening and clear communication while maintaining brand tone and

values.

• Accurately document customer interactions and resolutions in CRM systems.

• Resolve issues at the first point of contact whenever possible (First Contact Resolution).

• Identify opportunities to enhance customer satisfaction and loyalty.

• Collaborate with cross-functional teams to escalate and resolve complex cases.