Customer Service Executive

About the Role

We are looking for a proactive and customer-focused individual to join our Customer Support team as a Customer Care Executive. In this role, you will be responsible for handling customer queries, concerns, and complaints via chat and email channels in a timely, courteous, and effective manner.

Key Responsibilities

• Respond promptly to customer inquiries via live chat and email.
• Resolve product or service issues by clarifying the customer's complaint, determining the cause, and providing the best solution.
• Maintain a high level of professionalism and empathy with customers at all times.
• Follow up on customer interactions to ensure complete resolution and satisfaction.
• Escalate unresolved issues to the appropriate internal teams as required.
• Maintain detailed and accurate records of customer interactions.
• Meet or exceed individual and team performance metrics (e.g., response time, resolution time, customer satisfaction scores).
• Adhere to internal processes, quality standards, and compliance policies.

What We're Looking For

• Minimum qualification: High School Diploma or Bachelor's Degree (preferred).
• 0–2 years of experience in customer support (chat/email support preferred).
• Excellent written communication skills in English.
• Strong typing speed and accuracy.
• Ability to multitask and manage time effectively.
• Empathetic, patient, and able to handle stressful situations calmly.
• Basic computer proficiency and familiarity with CRM systems and support tools