Customer Service Executive

Job SummaryWe’re looking for a customer-focused professional who can handle inbound and outbound interactions, resolve queries efficiently, and deliver a consistently high standard of service. This role requires strong communication skills, patience, and the ability to work in a fast-paced environment.

• Key ResponsibilitiesHandle inbound and outbound calls, emails, or chats with customers
• Understand customer issues and provide accurate, timely resolutions
• Maintain a professional and empathetic tone in all interactions
• Follow standard operating procedures (SOPs) and company guidelines
• Escalate complex issues to the relevant teams when required
• Maintain accurate records of customer interactions in CRM systems
• Meet defined KPIs such as AHT, CSAT, and resolution time
• Stay updated with product/process knowledge
• Required SkillsExcellent verbal and written communication skills
• Strong listening and problem-solving ability
• Basic computer knowledge and typing skills
• Ability to handle pressure and manage multiple interactions
• Customer-first mindset with a positive attitude
• QualificationsMinimum: 12th pass / Graduate (preferred)
• Prior experience in a BPO / call center is an advantage
• Freshers with strong communication skills can also apply
• Work DetailsShift: Rotational / Night shifts (if international process)
• Work Mode: On-site / Hybrid (as applicable)
• Week Offs: Rotational
• Key Performance Indicators (KPIs)Customer Satisfaction (CSAT)
• First Call Resolution (FCR)
• Average Handling Time (AHT)
• Adherence to schedule
• What We OfferCompetitive salary + incentives
• Training and career growth opportunities
• Dynamic and supportive work environment