Job Summary:We are seeking a dedicated and personable Customer Service Representative to join our team. The primary responsibility of this role is to liaise with customers over the phone, accurately record their orders, and ensure a smooth and efficient ordering process. The ideal candidate will possess excellent communication skills, attention to detail, and a strong customer-first mindset.

• Key Responsibilities:Answer incoming customer calls in a professional and courteous manner.
• Accurately take customer orders and input them into the system.
• Clarify order details, confirm availability, and provide estimated delivery times.
• Assist customers with product inquiries and basic troubleshooting.
• Maintain up-to-date knowledge of products and services.
• Resolve customer issues or escalate them to the appropriate department when necessary.
• Ensure all interactions are documented properly in the CRM system.
• Follow up with customers as needed to confirm order details or provide updates.
• Maintain a high level of customer satisfaction through efficient and friendly service.

• Previous experience in customer service, call centers, or order processing is preferred.
• Excellent verbal communication and active listening skills.
• Strong organizational skills and attention to detail.
• Proficient in using computers and common office software (e.g., MS Office).
• Ability to work in a fast-paced environment and handle multiple tasks simultaneously.
• Friendly, patient, and professional demeanor.