Customer Service Representative

• Handle inbound/outbound customer calls regarding product/service inquiries and issues
• Provide accurate information and assistance to customers
• Resolve customer complaints and escalations in a professional manner
• Maintain customer records and update information in the system
• Identify and escalate priority issues to the appropriate team
• Achieve individual and team targets for customer satisfaction and productivity
• Follow company policies and procedures
• Adhere to quality standards and call center metrics

Good fluency in English and Hindi is mandatory