Job Title: Customer Service Representative

Company: Cogent E Services

📍 Job Location: Whitefield, Bengaluru

About Cogent E Services Founded in June 2004, Cogent E Services began its journey in a modest setup and has grown to become one of India’s most trusted outsourced service providers. With a strong presence across multiple locations, we handle over 20 million customer touchpoints monthly in a multi-channel and multi-language environment. Our clientele includes leading brands in Telecom, Media Broadcasting, Retail, and Consumer Durables.

Process: Axis Bank (Inbound & Outbound – Voice)

Candidate Requirements

 Qualification: Minimum 2nd PUC / Graduate / Postgraduate

 Languages: Excellent communication skills in English and Hindi

 Versant Score: 4 to 6 (Voice Assessment)

 Work Experience: Freshers and experienced candidates welcome

 Skills:

o Strong customer service orientation

o Good listening and response skills

o Ability to handle pressure and challenging situations

o Positive attitude and willingness to learn

o Interpersonal and problem-solving skills

Job Role & Responsibilities

 Handle customer queries via inbound and outbound calls

 Provide timely and accurate solutions to customer issues

 Ensure customer satisfaction and maintain service quality standards

 Escalate complex queries to appropriate departments if required

 Adhere to company policies and performance metrics Work Schedule

 Shifts:

o Males: Rotational shifts (24/7)

o Females: Day shifts only

 Working Days: 6 days a week

 Weekly Off: Rotational (no fixed off) Salary & Benefits

 Take Home Salary: ₹20,000 per month

 Incentives: Attractive performance-based incentives

 Additional Benefits: As per company norms

Selection Process

1. HR Round

2. Operations Round

3. Client Round

contact For more Details

Hr Recruiter

Nehisha

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