Key Responsibilities:

1. Customer Support:

• Respond promptly to customer inquiries via phone, email, and live chat.
• Provide accurate information about products, services, pricing, and availability.
• Assist customers in placing orders, tracking shipments, and processing returns or exchanges.

1. Issue Resolution:

• Investigate and resolve customer complaints in a timely and empathetic manner.
• Escalate complex issues to the appropriate department for resolution when necessary.

1. Relationship Management:

• Build and maintain positive relationships with customers by providing excellent service.
• Follow up with customers to ensure their inquiries are resolved to their satisfaction.

1. Administrative Tasks:

• Maintain accurate records of customer interactions and transactions.
• Update customer information in the database during and after each call or correspondence.

1. Team Collaboration:

• Work closely with other departments such as sales, shipping, and product development to ensure seamless customer service.
• Collaborate with colleagues to improve processes and enhance the overall customer experience.

Skills and Qualifications:

• Proven customer support experience or experience in a similar role.
• Strong phone contact handling skills and active listening.
• Excellent communication and interpersonal skills.
• Ability to multi-task, prioritize, and manage time effectively.
• Familiarity with CRM systems and practices.
• High school diploma; additional qualifications will be a plus.

Attributes:

• Customer-focused mindset with a passion for helping people.
• Problem-solving skills and the ability to think creatively to resolve issues.
• Patience and empathy in handling customer concerns.
• Adaptability to navigate through different customer personalities and situations.
• Commitment to continuous learning and improvement.