Customer Service / Sales Associate

Languages Required: Basic English + Any South Indian Language (Kannada / Tamil / Telugu / Malayalam)

Salary: ₹12,777 Fixed + OT ₹2,000 + Incentives up to ₹50,000

This role is customer support + sales combined. You talk to customers, solve their banking queries, and upsell banking products where required. The job demands consistency, patience, communication skills, and discipline. Anyone expecting a “just sit and talk” job will struggle. People who enjoy hitting numbers and earning incentives will do extremely well.

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3. Key Responsibilities

• Answer customer calls and assist with bank account / card / loan related queries

• Provide accurate information about bank services, charges, and policies

• Maintain customer satisfaction while keeping call time optimal

• Pitch and sell banking products (credit cards, insurance, loans, accounts) based on customer profile

• Achieve weekly and monthly sales targets — non-negotiable

• Maintain records in CRM without errors

• Ensure compliance with RBI and bank guidelines

• Follow scripts, quality instructions, and reporting structures

• Participate in daily huddles, training, and performance reviews

• Work on improvement plans if performance drops

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4. Skills Required

• Basic English + fluency in any South language

• Clear speaking voice and ability to explain confidently

• Ability to handle pressure — targets are hard, not relaxed

• Good listening skills and objection-handling

• Fast learner — products and policies change every month

• Discipline with attendance and behavior

• Real interest in sales (not just “customer service”)

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5. Who Will Fit This Job

This job is perfect for you if:

• You want stability + fixed salary + incentive potential

• You are comfortable working in a target-driven role

• You want to grow fast in the banking sector

• You are confident in talking to customers, convincing them, and closing deals

• You like seeing results — more targets = more incentives

This job is not suitable for people who:

• Hate sales or don’t want to pitch products

• Expect zero work pressure

• Want a chill job without KPIs

• Cannot handle repeated calls and follow-ups

• Have a problem with punctuality or attendance rules

(That’s the reality — better to hear it upfront.)

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6. Salary & Earnings

Component Amount

Fixed Salary ₹12,777

OT Up to ₹2,000

Incentives Up to ₹50,000 (performance-based)

Earnings depend on effort. Average performers take home around 15–18k. Top performers go above 35–50k. If you want high earnings, you must sell — no shortcut.

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7. Work Structure

• 6 days working

• 1 rotational weekly off (not Saturday/Sunday guaranteed)

• Day shifts

• Opportunity to move into permanent banking roles after consistent 6–12 month performance

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8. Career Growth

IndusInd promotes performers aggressively. Titles don’t matter — numbers do. Growth path:

→ Customer Associate

→ Senior Associate

→ Team Leader

→ Assistant Manager

→ Banking Relationship Manager / Branch Relationship Officer

If someone performs really well, promotions can start in 4–8 months. If someone doesn’t perform, they stay at entry level or get replaced.

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9. Work Culture

To be straight:

• Management is strict because everything is target-based

• Performance is tracked daily

• People who achieve targets get treated like rockstars

• People who don’t… get pressure — simple

If you’re competitive and hungry, you’ll enjoy this job. If you’re not, it will feel stressful.

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10. Training

• 7–15 days onboarding training

• Learning products, system tools, scripts, and sales approach

• Assessments during training — need to pass

• Even after training, continuous learning is required since banking products change often

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11. Expectations

Management wants:

• Sales numbers

• Clean call audits

• Zero compliance issues

• Punctuality

• Improvement every month

If you show consistency, respect the process, and grab incentives, you will be valued.

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