§ Building and maintaining profitable relationships with key customers.

§ Overseeing the relationship with customers handled by your team.

§ Resolving customer complaints quickly and efficiently.

§ Keeping customers updated on the latest products in order to increase sales.

§ Meeting with managers in the organization to plan strategically.

§ Expanding the customer base by upselling and cross-selling.

§ Understanding key customer individual needs and addressing these.

§ Conducting business reviews using CRM programs.

Knowing your competition and strategizing accordingly.

§ Sales Cycle Duration

§ Customer Lifetime Value