Customer Success Manager

Role Overview

This role includes customer onboarding, relationship management, and problem solving. You will be responsible for ensuring new users understand, adopt, and get continuous value from faff.

You'll work closely with the founders and be one of the first hires for this function.

Key Responsibilities

1. Onboard new customers via calls and explain how faff works
2. Understand individual user needs and help them use the service effectively
3. Act as a primary point of contact for assigned users
4. Follow up post-onboarding to gather feedback and improve engagement
5. Handle high-level customer escalations with empathy and ownership
6. Continuously improve onboarding and engagement processes

Offer Details

1. Location: HSR Layout, Bangalore (In-person only)
2. Work hours: 60+ hours/week
3. CTC: 610 LPA
4. Growth: High ownership, direct founder exposure, fast learning curve

How to Apply

Apply here: https://binary.so/PjRY7xM

We move fast expect a response within 48 hours.

Preferred candidate profile

1. 1–3 years of experience in a customer-facing role
2. Excellent verbal communication skills
3. Strong problem-solving ability
4. High user empathy and ownership mindset
5. Backgrounds in customer success, account management, consulting, hospitality, or early-stage startups preferred
6. Debating / leadership experience is a plus