Customer Success Manager

Faff Technologies Private Limited

HSR Layout, Bengaluru/Bangalore

₹50,000 - ₹83,333 monthly

Fixed

50000 - ₹83333

Earning Potential

83,333

Work from Office

Full Time

Any experience

Good (Intermediate / Advanced) English

Job Details

Interview Details

Job highlights

Urgently hiring

7 applicants

Job Description


Role Overview


This role includes customer onboarding, relationship management, and problem solving. You will be responsible for ensuring new users understand, adopt, and get continuous value from faff.


You'll work closely with the founders and be one of the first hires for this function.



Key Responsibilities


  1. Onboard new customers via calls and explain how faff works
  2. Understand individual user needs and help them use the service effectively
  3. Act as a primary point of contact for assigned users
  4. Follow up post-onboarding to gather feedback and improve engagement
  5. Handle high-level customer escalations with empathy and ownership
  6. Continuously improve onboarding and engagement processes


Offer Details


  1. Location: HSR Layout, Bangalore (In-person only)
  2. Work hours: 60+ hours/week
  3. CTC: 610 LPA
  4. Growth: High ownership, direct founder exposure, fast learning curve


How to Apply


Apply here: https://binary.so/PjRY7xM


We move fast expect a response within 48 hours.



Preferred candidate profile


  1. 1–3 years of experience in a customer-facing role
  2. Excellent verbal communication skills
  3. Strong problem-solving ability
  4. High user empathy and ownership mindset
  5. Backgrounds in customer success, account management, consulting, hospitality, or early-stage startups preferred
  6. Debating / leadership experience is a plus

Job role

Work location

Sector 6, HSR Layout, Bengaluru, Karnataka, India

Department

Customer Support

Role / Category

Customer Success

Employment type

Full Time

Shift

Day Shift

Job requirements

Experience

Any experience

Education

Graduate

Skills

Sales, Customer Relations, Customer retention, Customer relationship management, Customer acquisition, Communication

English level

Good (Intermediate / Advanced) English

Gender

Any gender

About company

Name

Faff Technologies Private Limited

Address

Sector 6, HSR Layout, Bengaluru, Karnataka, India

Job posted by Faff Technologies Private Limited

FAQs about this job

Show all

Apply for job