Customer Success Manager

Ibm India Private Limited


Not disclosed

Work from Office

Full Time

Min. 5 Years

Job Details

Job Description

Customer Success Manager- cloud

At IBM, work is more than a job - it's a calling: To build. To design. To code. To consult. To think along with clients and sell. To make markets. To invent. To collaborate. Not just to do something better, but to attempt things you've never thought possible. Are you ready to lead in this new era of technology and solve some of the world's most challenging problems? If so, lets talk.

Your Role and Responsibilities
Own a set of accounts and drive product adoption, renewal, and expansion; be a strategic advisor and establish and build strong customer relationships.

Deliver value associated with customer investment in Apptio’s Cloudability Products.
Understand customer use cases with respect to FinOps and ensure that those requests are implemented by working closely with product managers, engineering, and support teams.
Ensure Customer realizes maximum value by providing required support, product training, and business reviews, which leads to retention.

Conduct regular cadence with the Customer and update them regarding the new features/releases of Apptio Products and help them understand what value they bring to the table.
If you have the passion and energy to work in an entrepreneurial and fast-paced environment, you are the person we are looking for!

Required Technical and Professional Expertise
  • Overall, 5 - 7 years of industry experience.
  • Good knowledge of Cloud (AWS Practioner Level).
  • Team player with solid communication and presentation skills.
  • Assist in gathering functional and business requirements from the client and translating them into a functional hosted solution design that met customer needs, provided maximum solution value, and was within the scope of Apptio products/services.
  • Configure, test, and document Apptio dashboards and underlying data models to meet functional specifications.
  • Work closely with other analysts and consultants in the organization to leverage skill sets and meet deliverable deadlines.
  • Provide customers with end-user training as needed.
  • Collaborate with other departments to ensure customer satisfaction and resolve issues promptly.
  • Work with the product management and development organization to channel client feedback into future releases of the Apptio product suite.
  • Work with content management to consolidate customer commonalities into best practices and product templates.

Preferred Technical and Professional Expertise
  • Self starter able to come up to speed on complex, difficult concepts with minimal assistance.
  • Ability to breakdown complex information into simple solution requirements.
  • Strong to expert skills in data analysis.
  • Knowledge of enterprise IT organizational, business, and technical environments.
  • Strong English written/ oral skills.
  • General understanding of basic financial concepts such as general ledger, budget, forecast and cost.
  • General understanding of IT infrastructure concepts such as server, storage, virtualization and software applications.
  • Experience with Apptio tool and certification.
  • Skilled at working with large data sets, quickly detecting and resolving data-related issues.

More about this Customer Success Manager job

Ibm India Private Limited is aggressively hiring for the job profile of Customer Success Manager at undefined in null locality. Kindly go through the FAQs below to get all answers related to the given job. 1. How much salary can I expect? Ans. You can expect a minimum salary of 0 INR. The salary offered will depend on your skills, experience and performance in the interview. 2. What is the eligibility criteria to apply for this job? Ans. The candidate should have completed undefined degree and people who have 5 to 7 years are eligible to apply for this job. You can apply for more jobs in undefined to get hired quickly. 3. Is there any specific skill required for this job? Ans. The candidate should have undefined skills and sound communication skills for this job. 4. Who can apply for this job? Ans. Both Male and Female candidates can apply for this job. 5. Is it a work from home job? Ans. No, it’s not a work from home job and can’t be done online. You can explore and apply for other work from home jobs in undefined at apna. 6. Are there any charges or deposits required while applying for the role or while joining? Ans. No work-related deposit needs to be made during your employment with the company. 7. How can I apply for this job? Ans. Go to the apna app and apply for this job. Click on the apply button and call HR directly to schedule your interview. 8. What is the last date to apply? Ans. The last date to apply for this job is . For more details, download apna app and find Full Time jobs in undefined. Through apna, you can find jobs in 74 cities across India. Join NOW!

Job Requirements


Min. 5 Years

Job Role


Sales & BD

Employment Type

Full Time

Role / Category

Customer Success

Job posted by Ibm India Private Limited

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