Customer Support Associate

Job Summary:

We are looking for a proactive, empathetic, and detail-oriented Customer Support Associate to join our growing team. In this role, you will be the first point of contact for our customers—resolving queries, offering guidance, and ensuring an outstanding service experience across all communication channels.

Key Responsibilities:

• Respond promptly and professionally to customer queries via phone calls and emails.

• Troubleshoot product or service issues by identifying root causes and offering practical, step-by-step solutions.

• Maintain accurate records of customer interactions, conversations, and transactions using CRM software.

• Collaborate with internal departments (presales, claims and other functions) to escalate and resolve recurring or complex customer issues.

• Provide timely updates and follow-ups to ensure customer satisfaction and closure of queries.

• Assist in improving customer support processes and share customer feedback with the relevant teams.

Required Skills & Qualifications:

• Education: Graduation or PUC/Diploma with a minimum of 6 months of calling experience.

• Experience: min 6 months – 4 years of experience in a customer service or support role (preferably in e-commerce, hospitality, aviation, SaaS, telecom, or retail).

• Excellent verbal communication skills in English and Hindi are mandatory.

• Strong problem-solving skills and a calm, customer-first approach

• Basic understanding of the company’s products, services, and customer journey.

• Tech-savvy or able to quickly learn new tools and platforms.

• Should be comfortable working 6 days a week with rotational shifts and one rotational weekly off.