Customer Support Associate

About the Role:

We are looking for enthusiastic and customer-focused professionals to join our customer support team for our UK process. The role involves handling inbound calls from UK customers, resolving their queries efficiently, and ensuring a high level of customer satisfaction.

Key Responsibilities:

● Handle inbound customer calls and provide prompt, accurate, and professional responses.

● Resolve queries related to the product aligned.

● Maintain a high level of empathy and professionalism while interacting with customers.

● Accurately document all customer interactions and follow-up actions in the system.

● Meet individual and team KPIs such as call handling time, first call resolution, and CSAT.

● Adhere to process guidelines, call quality standards, and compliance norms.

Required Skills & Qualifications:

● Minimum qualification: Graduate in any discipline

● Excellent verbal communication skills in English (neutral or UK-accent preferred).

● Strong listening and problem-solving skills.

● Ability to work under pressure and handle high call volumes.

● Prior experience of 2+ years in an international voice process (UK/US).

● Basic computer knowledge and proficiency with CRM tools.

Work Schedule:

● Shift: 1:00 PM – 11:00 PM (IST)

● Week Offs: Rotational (5-day work week)

● Mode: Work from Office

What We Offer:

● Competitive salary

● Comprehensive training on products, communication, and systems.

● Career growth opportunities within a fast-growing organization.

● A supportive and dynamic work environment.