Customer Support Associate

Customer Support Associate – SupportTeam

Department: Customer Experience (CX)

Location: Bangalore, HSR

Employment Type: Full-time

About the Role:

We are looking for passionate and customer-focused Customer Support Associates to join

our dynamic CX team. The ideal candidate will be committed to delivering exceptional

support experiences, managing high volumes of customer interactions efficiently, and

maintaining a positive, solution-oriented attitude. This role requires flexibility to work in split

shifts and thrive in a fast-paced environment.

About Sugar.fit

Founded in 2021,sugar.fit provides a “Personalized evidence-based path to Type 2

andPreDiabetes Reversal & management”. sugar.fit leverages a precision health platform

combining CGM sensors, Machine Learning, and Medical Science to improve human

metabolic health and reverse chronic disease through precision nutrition, progressive fitness,

and behavioral health advice. We are backed by Cure.fit, Tanglin Venture Partners, Endiya

Partners and Mass Mutual Ventures with $11M in Series A funding.

We are eager to leverage the power of technology to help people live everyday lives. We

are looking for true-blue product folks who are passionate about solving problems using

technology and are eager to work in an early-stage start-up to join our team.

If you are passionate about and have experience building platform products in the domains

of health, fitness, mobile, and data, we would love to talk to you. Our current headcount is

250 employees, and we are expanding rapidly across different cities of India and we are

looking for experienced Customer Support / Relationship Manager role to join our team.

Key Responsibilities:

● Handle customer queries and concerns across phone, email, and chat

channels promptly and professionally.

● Manage and resolve up to 50+ tickets daily, ensuring accuracy and empathy

in every interaction.

● Conduct inbound and outbound calls to assist customers with their product

or service-related needs.

● Address customer complaints effectively and escalate issues to internal

teams when necessary.

● Understand customer needs, provide suitable solutions, and ensure customer

satisfaction.

● Maintain detailed and accurate records of all customer interactions in the

CRM (preferably Kapture).

● Collaborate with team members and managers to improve processes and

enhance overall customer experience.

● Work in split shifts to ensure continuous customer coverage and timely issue

resolution.

Requirements:

● Proven experience in customer support or service operations, preferably

in a high-volume environment.

● Excellent communication, interpersonal, and problem-solving skills.

● Ability to stay calm, patient, and empathetic under pressure.

● Proficiency with CRM tools and ticketing systems (Kapture knowledge

preferred).

● Flexibility to work in split shifts and adapt to changing business needs.

● Self-motivated, target-oriented, and committed to long-term growth within the

organization.

Why Join Us:

● Be part of a passionate team that’s redefining customer experience.

● Gain exposure to fast-paced operations and real-time problem-solving.

● Growth-focused environment with opportunities to upskill and advance.

● Supportive culture that values ownership, collaboration, and performance