Customer Support Associate

Job Summary

We are looking for a proactive, empathetic, and detail-oriented Customer Support

Associate to join our growing team. In this role, you will be the first point of contact for our

customers—resolving queries, offering guidance, and ensuring an outstanding service

experience across all communication channels.

Key Responsibilities

• Respond promptly and professionally to customer queries via phone calls and

emails.

• Troubleshoot product or service issues by identifying root causes and offering

practical, step-by-step solutions.

• Maintain accurate records of customer interactions, conversations, and

transactions using CRM software.

• Collaborate with internal departments (presales, claims and other functions) to

escalate and resolve recurring or complex customer issues.

• Provide timely updates and follow-ups to ensure customer satisfaction and closure

of queries.

• Assist in improving customer support processes and share customer feedback with

the relevant teams.