Customer Support Executive
SPRS Solutions
Customer Support Executive
SPRS Solutions
Hebbal, Bengaluru/Bangalore
₹15,000 - ₹35,000 monthly*
Fixed
₹15000 - ₹25000
Average Incentives*
₹10,000
Earning Potential
₹35,000
You can earn more incentive if you perform well
Job Details
Interview Details
Job highlights
Fast HR reply
HR responded to 100% candidates in last 1 days
57 applicants
Benefits include: PF, Health Insurance
Job Description
- Enquiries & transactions related to the products availed by the customer.
- Clarifications & queries on billing, payment confirmation, charges, EMI details, statement of account etc.
- Handling requests such as Debit / Credit Card Pin, NetBanking Password, PIN / IPIN statement of account, Fixed Deposit advice etc.
- Handling of financial transactions (currently Fixed Deposit opening, Demand Draft/ Managers Cheque requests, Funds transfer request as requested by customers.)
- Responding to customers with the resolution within the defined TATs.
- Process the requests as per defined process, while ensuring adherence to the customer authentication process.
- Answering customer calls within the specified call answer time.
- Adherence to the defined service delivery standards.
- Accurate data capture of the request details (eg – Hotlisting and Other transactions) as instructed by the customer. Process adherence in respect of submission of the relative annexure to the supervisor for authentication / further action.
- Accurate and complete data capture of the customer issues / complaints in the relative formats. Logging of the complaints in the system, as per the laid down process. Proper follow-up with the concerned department / branches for resolution and closure of the complaints.
Job role
Work location
Hebbal, Bengaluru, Karnataka, India
Department
Customer Support
Role / Category
Customer Support - BPO / Voice / Blended
Employment type
Full Time
Shift
Day Shift
Job requirements
Experience
Freshers only
Education
Graduate
Skills
Customer service, Good Communication Skills
English level
Good (Intermediate / Advanced) English
Regional language
Fluent in speaking Kannada, Hindi
Degree/ Specialisation
Any Master, Any Bachelor (Atleast one)
Age limit
20 - 28 years
Gender
Any gender
Interview details
Interview mode
In person
Interview address
Hebbal, Bengaluru, Karnataka, India
About company
Name
SPRS Solutions
Address
Hebbal, Bengaluru, Karnataka, India
Job posted by SPRS Solutions
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