Customer Support Executive
SPRS Solutions
Customer Support Executive
SPRS Solutions
Hebbal, Bengaluru/Bangalore
₹15,000 - ₹35,000 monthly*
Fixed
₹15000 - ₹25000
Average Incentives*
₹10,000
Earning Potential
₹35,000
You can earn more incentive if you perform well
Job Details
Interview Details
Job highlights
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57 applicants
Benefits include: PF, Health Insurance
Job Description
- Enquiries & transactions related to the products availed by the customer.
- Clarifications & queries on billing, payment confirmation, charges, EMI details, statement of account etc.
- Handling requests such as Debit / Credit Card Pin, NetBanking Password, PIN / IPIN statement of account, Fixed Deposit advice etc.
- Handling of financial transactions (currently Fixed Deposit opening, Demand Draft/ Managers Cheque requests, Funds transfer request as requested by customers.)
- Responding to customers with the resolution within the defined TATs.
- Process the requests as per defined process, while ensuring adherence to the customer authentication process.
- Answering customer calls within the specified call answer time.
- Adherence to the defined service delivery standards.
- Accurate data capture of the request details (eg – Hotlisting and Other transactions) as instructed by the customer. Process adherence in respect of submission of the relative annexure to the supervisor for authentication / further action.
- Accurate and complete data capture of the customer issues / complaints in the relative formats. Logging of the complaints in the system, as per the laid down process. Proper follow-up with the concerned department / branches for resolution and closure of the complaints.
Job role
Work location
Hebbal, Bengaluru, Karnataka, India
Department
Customer Support
Role / Category
Customer Support - BPO / Voice / Blended
Employment type
Full Time
Shift
Day Shift
Job requirements
Experience
Freshers only
Education
Graduate
Skills
Customer service, Good Communication Skills
English level
Good (Intermediate / Advanced) English
Regional language
Fluent in speaking Kannada, Hindi
Degree/ Specialisation
Any Master, Any Bachelor (Atleast one)
Age limit
20 - 28 years
Gender
Any gender
About company
Name
SPRS Solutions
Address
Hebbal, Bengaluru, Karnataka, India
Job posted by SPRS Solutions
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