Customer Support Executive

SPRS Solutions

Hebbal, Bengaluru/Bangalore

₹15,000 - ₹35,000 monthly*


15000 - ₹25000

Average Incentives*


Earning Potential


You can earn more incentive if you perform well

Work from Office

Full Time

Freshers only

Good (Intermediate / Advanced) English

Job Details

Interview Details

Job highlights

Fast HR reply

HR responded to 100% candidates in last 1 days

57 applicants

Benefits include: PF, Health Insurance

Job Description

  • Enquiries & transactions related to the products availed by the customer.
  • Clarifications & queries on billing, payment confirmation, charges, EMI details, statement of account etc.
  • Handling requests such as Debit / Credit Card Pin, NetBanking Password, PIN / IPIN statement of account, Fixed Deposit advice etc.
  • Handling of financial transactions (currently Fixed Deposit opening, Demand Draft/ Managers Cheque requests, Funds transfer request as requested by customers.)
  • Responding to customers with the resolution within the defined TATs.
  • Process the requests as per defined process, while ensuring adherence to the customer authentication process.
  • Answering customer calls within the specified call answer time.
  • Adherence to the defined service delivery standards.
  • Accurate data capture of the request details (eg – Hotlisting and Other transactions) as instructed by the customer. Process adherence in respect of submission of the relative annexure to the supervisor for authentication / further action.
  • Accurate and complete data capture of the customer issues / complaints in the relative formats. Logging of the complaints in the system, as per the laid down process. Proper follow-up with the concerned department / branches for resolution and closure of the complaints.

Job role

Work location

Hebbal, Bengaluru, Karnataka, India


Customer Support

Role / Category

Customer Support - BPO / Voice / Blended

Employment type

Full Time


Day Shift

Job requirements


Freshers only




Customer service, Good Communication Skills

English level

Good (Intermediate / Advanced) English

Regional language

Fluent in speaking Kannada, Hindi

Degree/ Specialisation

Any Master, Any Bachelor (Atleast one)

Age limit

20 - 28 years


Any gender

Interview details

Interview mode

In person

Interview address

Hebbal, Bengaluru, Karnataka, India

About company


SPRS Solutions


Hebbal, Bengaluru, Karnataka, India

Job posted by SPRS Solutions

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