Customer Support Executive

Key Responsibilities

• Respond promptly and professionally to customer inquiries in-Kapture App, email, or messaging platforms.
• Provide accurate information about Snabbit’s services, policies, and processes.
• Handle order-related queries including booking assistance, rescheduling, cancellations, and refunds.
• Identify and resolve customer issues with empathy, ensuring a positive and timely resolution.
• Collaborate with internal teams such as Operations, various stakeholders.
• Maintain detailed and accurate records of customer interactions in the Kapture system.
• Gather customer feedback and share insights to help improve service quality and user experience.
• Stay updated on new features, promotions, and service offerings.
• Uphold Snabbit’s brand voice and deliver exceptional service in every interaction.