Customer Support Executive
Multi National BPO COMPANY
Customer Support Executive
Multi National BPO COMPANY
Bengaluru/Bangalore
₹25,000 - ₹35,000 monthly
Fixed
₹25000 - ₹35000
Earning Potential
₹35,000
Work from Office
Full Time
Min. 5 years
Good (Intermediate / Advanced) English
Job Details
Interview Details
Job highlights
Benefits include: Overtime Pay, 5 working days, Two-way cab
Job Description
Handle queries: Respond to customer questions across phone, email, chat, and social channels.Troubleshoot: Identify issues, provide step-by-step solutions, and escalate when needed.Process requests: Manage returns, refunds, order changes, and account updates as per SOPs.Maintain records: Update CRM with accurate notes for every interaction.Hit targets: Meet SLA, CSAT, FCR, and quality metrics.Share insights: Flag recurring issues and customer feedback to internal teams.
Job role
Work location
Bangalore, Karnataka, India
Department
Customer Support
Role / Category
Customer Support - BPO / Voice / Blended
Employment type
Full Time
Shift
Day Shift
Job requirements
Experience
Min. 5 years
Education
12th Pass
English level
Good (Intermediate / Advanced) English
Age limit
18 - 35 years
Gender
Any gender
About company
Name
Multi National BPO COMPANY
Address
Bangalore, Karnataka, India
Job posted by Multi National BPO COMPANY
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