Customer Support Executive

Customer Support Executive (Voice Process & Email Process)Candidate Requirements:

 Company: Moneyview

Job Location: Bangalore

Only Fintech and banking departments are preferred

Age: Up to 30 years

Budget: Up to ₹6 LPA

Daily basis interview.

 Languages: Excellent verbal communication in English and Hindi.

Experience: Minimum 1 year of relevant experience in Customer Support Voice process & Email process (FinTech, BFSI, NBFC, BPO, etc.)

Customer Support Executive Responsibilities:

Managing a team of representatives offering customer support.

Overseeing the customer service process.

Resolving customer complaints brought to your attention.

Creating policies and procedures.

Planning the training and standardization of service delivery.

Selecting and hiring new staff.

Monitoring the work of individual representatives and of the team.

Conducting quality assurance surveys with customers and providing feedback to the staff.

Possessing excellent product knowledge to enhance customer support.

Maintaining a pleasant working environment for your team.

 We are looking only Immediate Joiner