Customer Support Executive

Responsibilities

• Daily processing of calls received and outbound calls within assigned turnaround time

• Awareness of the client’s business, operational activities, and processes

• Adaptable to learn new processes, concepts, and skills

• Develops and maintains documentation

• Escalates issues and seeks advice when faced with complex issues/problems

• Minimize customer complaints and escalations by providing exceptional service and call control

• Keep process, technical, operational and sales knowledge (of self) maintained/updated Skills

• Reliable, proactive approach to entrusted tasks

• Written and spoken ability to communicate in English for organizational interaction

• Fluent spoken ability to communicate in English and Hindi , or kannada

• Working knowledge of MS Excel, MS Office

• Good presentation skills

• Flexibility to work in rotational shift and offs Qualifications Education: Any graduate/undergraduate from Govt. recognized universities, drop outs, freshers acceptable

Experience: 0 - 6 months industry experience ,Freshers